![]() Whether this works probably depends on where in the process the App is getting stuck, which I can't tell from here. And please let me know if there is a temporary workaround until the issue is fixed so I can start playing the game on the new This is kind of a shot in the dark, but can you copy the files from your old PC to the new one, then tell the EA App to download? In some cases, the App will simply finalize the install process rather than downloading anything. It still gets stuck on "Preparing".Ī prompt fix for this issue would be most appreciated. It does not work on my new PC where I'm trying to install the game and its DLC from scratch.Īlso note that I tried just installing the base game first on the new PC. The above fix only seems to work for a machine where the game is already installed. However, on that computer, if I close the EA app while the download is stuck and then open Origin, Origin seems to finish the download (despite me not being able to do anything on that app). When I try to install new DLC for the Sims 4, the download gets stuck on Preparing. I also have this issue on my older computer where The Sims 4 has already been installed previously using Origin. None of the above seemed to fix the issue. I spoke with EA support and followed some troubleshooting instructions: Every time I try to do so, it gets stuck on "Preparing" for hours. I've been attempting to install a fresh copy of The Sims 4 on my new PC via the EA Desktop app. Information, Guides and Announcements for the EA app. ![]()
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